Refund & Cancellation Policy

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1. Introduction

This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for bookings made through ferrybooking (“Company”, “we”, “our”, or “us”). This applies to ferry, cab, hotel, and package bookings unless a supplier’s terms state otherwise.

2. General Rules

• All cancellations and refunds are governed by the provider’s effective policy at the time of booking.
• Some fares or offers are strictly non-refundable/non-changeable.
• Refunds are processed only after receiving confirmation from the respective provider.
• Service/processing fees charged by ferrybooking are non-refundable unless required by law.

3. Eligible Cancellations

• Voluntary cancellations by the traveller (subject to fare rules and any provider penalties).
• Provider-initiated cancellations (e.g., operational reasons, weather, strikes, government orders) – handled according to provider policy.
• Rescheduling/rebooking is subject to availability and any fare difference/fees payable by the traveller.

4. No-Show & Late Arrivals

• Failure to report at the specified reporting time/location will be treated as a “No-Show”.
• “No-Show” bookings are usually non-refundable.
• Late arrivals that miss boarding or check-in are also treated as “No-Show”.

5. Changes & Rescheduling

• Changes are permitted only if allowed by the provider’s policy and within permitted timelines.
• Any fare difference and change fee must be paid by the traveller to confirm the new booking.

6. Documents Required

For processing cancellations/refunds we may need: booking ID, passenger details, payment proof, and any required ID proofs. In provider-initiated cancellations, we may ask for written confirmation/proof from the provider.

7. Processing Timelines

• Once approved by the provider, refunds are typically initiated by ferrybooking in 3–10 business days. The actual credit to your bank/UPI/wallet depends on your payment gateway/bank and may take a few extra days.
• Refunds are made to the original mode of payment unless otherwise specified.

8. Non-Refundable Charges

• ferrybooking service/convenience fees.
• Gateway fees or bank charges already incurred.
• Provider penalties as per their fare rules.
• Any government taxes that are stated as non-refundable by the provider/law.

9. Special Circumstances

• Bad Weather / Natural Disruptions: If services are cancelled/curtailed, refunds are per the provider’s policy.
• Government Restrictions / Strikes: Handled as per provider/law; rebooking may be offered subject to availability.
• Medical Emergencies: If allowed by the provider, supporting documents may be required.

10. How to Request a Cancellation / Refund

Please submit your request through your bookings page or email our support team with your Booking ID and details:

11. Policy Updates

We may update this policy as needed. The updated policy will be published on this page with a new “Last Updated” date. Continued use of our services after changes indicates your acceptance of the updated policy.

12. Contact Us

For any questions, please contact our support team at the details above or visit our office:
Address: Address: No:3B, Kamarajar Nedun Salai, Old Perungalathur, Chennai – 600063